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EXIN ITIL Foundation Sample Questions:

1. Which role is responsible for carrying out the activities of a process?

A) Process owner
B) Service manager
C) Change manager
D) Process practitioner

2. Which of the following would be most useful in helping to implement a workaround as quickly as possible?

A) A capacity database
B) A known error database
C) A definitive media library
D) A request for change

3. The consideration of value creation is a principle of which stage of the service lifecycle?

A) Continual service improvement
B) Service design
C) Service transition
D) Service strategy

4. Which process is responsible for managing all service requests from users?

A) Change fulfilment
B) Incident management
C) Request fulfilment
D) Event management

5. Which two processes will contribute MOST to enabling effective problem detection?

A) Change and release and deployment management
B) Knowledge and service level management
C) Incident and event management
D) Incident and financial management

Solutions: