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The test has six sections, each with defined Learning Outcomes (LOs). Therefore, the training will focus on the following:

• Implementing change management for the organization in supporting CSI (questions 35-40).
• Using metrics as well as measurements in enabling CSI (questions 13-20);
• Ability in communicating effectively for the enablement of CSI (questions 21-28);
• Applying the change management of an organization in supporting CSI (questions 7-12);
• Ability to utilize ITSM concepts with importance in driving CSI; skills in applying the CSI style in managing improvements within a certain organizational context (these 2 sections provide for questions 1-6);
• Capability in utilizing ITSM concepts that are vital drivers of CSI and competence in applying the style of CSI in managing improvements within a given context for an organization (questions 29-34);

In addition to the above, there is also the Learning Outcome focused on one’s skills in applying the guiding principles for ITSM within the context of an actual world. This readiness to solve any real issue will be assessed through one of the questions in each section.

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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This test includes several domains. The applicants should get acquainted with them in advance. They may download the official exam syllabus from the certification webpage. The highlights of the subject areas that are covered in the test are enumerated below:

Ability to Use IT Service Management Concepts: The first section assesses the skills of the test takers in the following:

• Applying the ‘adopt and adapt’ concept when utilizing the Information Technology Infrastructure Library guidance in a specific context
• Analyzing the importance of each element of service when planning and applying service improvements

ITIL ITIL-Practitioner Exam Syllabus Topics: