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Apple 9L0-010 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: macOS System Fundamentals | - System maintenance and recovery
|
| Topic 2: Service Procedures and Safety | - Repair and service best practices
|
| Topic 3: Macintosh Hardware Fundamentals | - Mac hardware architecture overview
|
| Topic 4: Networking and Connectivity | - Network configuration
|
Apple Macintosh Service Certification Sample Questions:
The purpose of Apple's business conduct helpline is to _____.
- A. report normal business operational details to Apple
- B. report damaged service parts to Apple
- C. ask technical support questions
- D. raise a potential business conduct or ethics issue as it relates to Apple
Correct Answer: D 🗳️
A computer service technician says "I don't use ESD precautions and have never had a problem." What (if anything) is wrong with this statement?
- A. ESD happens only to inexperienced technicians.
- B. ESD damage may not appear immediately.
- C. ESD damage is really not as bad as everyone thinks.
- D. Nothing is wrong with this statement.
Correct Answer: B 🗳️
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After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?
- A. You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.
- B. Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
- C. Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
- D. Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
Correct Answer: B 🗳️
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A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that Mac Pro? SELECT TWO
- A. Console
- B. Apple Hardware Test
- C. System Profiler
- D. GSX
- E. MRI
- F. Terminal
- G. Apple Name Tool
Correct Answer: C,D 🗳️
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According to Apple Technician Guides, what should be completed before performing any take-apart steps when replacing a part in any Apple product?
- A. Gather all necessary tools and perform all preliminary steps.
- B. Disconnect and reconnect all internal cables.
- C. Discharge the CRT and establish an ongoing ground.
- D. Order all available service parts for the appropriate configuration of the product.
- E. Lay the product on its side so it will not fall over.
Correct Answer: A 🗳️
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