The 920-173 exam is known for scenario-based questions that trip up even experienced professionals. ExamTorrent builds its 60 practice questions around the real Nortel Contact Center Rls. 7.0 Technical Support objectives, so nothing on exam day feels unfamiliar.
Nortel 920-173 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | Nortel Contact Center Rls. 7.0 Technical Support |
| Exam Number: | 920-173 |
| Exam Format: | Multiple Choice |
| Related Certifications: | Nortel Contact Center Rls. 7.0 Installation & Configuration Nortel Contact Center Rls. 7.0 Networking Nortel Contact Center Rls. 7.0 Sales Engineering Nortel Contact Center Rls. 7.0 Administration & Scripting |
| Available Languages: | English |
| Exam Way: | Authorized testing center (onsite); online delivery information not publicly available. |
| Pre Condition: | No official prerequisite information publicly available; experience with Nortel Contact Center solutions is recommended. |
| Official Syllabus URL: | https://app97.nortelnetworks.com/cgi-bin/teds/cs/maintc.jsp?category=12&level=2&subcategory=12 |
Nortel 920-173 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Rls. 7.0 Architecture | - System components
|
| Administration | - System management
|
| Maintenance and Upgrades | - Lifecycle management
|
| Networking and Integration | - Connectivity
|
| Technical Support and Troubleshooting | - Problem diagnosis
|
| Installation and Configuration | - Platform deployment
|
Everything Candidates Ask About the Nortel 920-173 Exam
The 920-173 exam is the official Nortel exam that leads to the NCSS certification, positioned at the Professional level. It validates the skills employers expect from certified professionals, and passing it is a concrete step forward in an IT career. It is also connected with other credentials in the same track, including Nortel Contact Center Rls. 7.0 Installation & Configuration, Nortel Contact Center Rls. 7.0 Administration & Scripting, Nortel Contact Center Rls. 7.0 Networking, Nortel Contact Center Rls. 7.0 Sales Engineering.
Yes. ExamTorrent offers a free PDF demo of the Nortel Contact Center Rls. 7.0 Technical Support material, so you can check the question style and answer quality before paying. After purchase, your product includes 365 days of free updates; once that period expires, you can extend the update service at a 50% discount from your member zone.
The Nortel Contact Center Rls. 7.0 Technical Support exam is organized into 6 domains. The main ones include Networking and Integration; Installation and Configuration; Maintenance and Upgrades. Weightings tell you where to spend most of your study time, and the full topic breakdown is listed in the exam outline section above on this page.
If you take the Nortel Contact Center Rls. 7.0 Technical Support exam within 60 days of your purchase and do not pass, you can apply for a full refund under the ExamTorrent refund policy. The claim requires a scanned enrollment slip and your official Score Report in PDF, submitted within 2 days after the exam; claims are processed within 7 days. Note that the guarantee applies only to the corresponding exam — attempts taken within 3 days of purchase, downloaded-but-never-taken exams, free materials, and expired orders are not covered, and the candidate name must match the payer name. Prefer new material instead of a refund? You can swap for two free exam products of equal value and keep the update service on your original purchase. As for delivery, everything is instant: the download link reaches your mailbox within one minute of payment (contact support if nothing arrives within 2 hours), and there is no limit on how many computers you can install it on.
No official prerequisite information publicly available; experience with Nortel Contact Center solutions is recommended. Requirements like these can change, so before you book, confirm the current eligibility rules on the official page: https://app97.nortelnetworks.com/cgi-bin/teds/cs/maintc.jsp?category=12&level=2&subcategory=12.
