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Salesforce Certified Education Cloud Consultant Sample Questions:

1. A university plans to use a sandbox for staff training. Since sandbox environments contain personal information, the university needs a solution that will keep sensitive information anonymous.
What should the consultant recommend to ensure that student information remains private?

A) Salesforce Shield
B) Salesforce Data Mask
C) Event Monitoring
D) Formula Fields

2. The new director of Admissions plans to use Salesforce for its recruitment and admissions process. The director wants to increase the school's ranking and application yield by 15%. The President's Office and dean are supportive and ready to launch the project.
What should the consultant confirm?

A) The director has end-user support for the project.
B) The director has leadership support for the project.
C) The project has a specific vision.
D) The project has a measurable goal.

3. Major gift officers at an institution are feeling overwhelmed by the large set of portfolios they have to manage. They want to send mass emails to constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria.
Which solution should a consultant recommend?

A) Account Engagement
B) Salesforce Inbox
C) Salesforce Engage

4. A university is planning an enterprise-wide implementation of Education Cloud. It has asked the consultant to do an analysis of Education Cloud functionality to identify additional apps it may need to purchase.
What is a standard feature of Education Cloud?

A) Event Management
B) Student Advising
C) Order Management

5. The International Student Services department manages the needs of international and study-abroad students in Salesforce using the Education Data Architecture. The residence hall address information must be associated to the international student Contact and Account record.
What account model should the consultant select?

A) Person Account
B) Household Account
C) Standard Account
D) Administrative Account

Solutions: