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Salesforce Certified Slack Administrator Sample Questions:

1. Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?

A) Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.
B) Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.
C) Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
D) Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.

2. Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?

A) Only Org Owners can manage multi-workspace channels.
B) The Sales Workspace Primary Owner can give multi-workspace channel permissions to Clint.
C) Org Owners and Org Admins decide who can manage multi-workspace channels in this situation.
D) A Workspace Owner, who already has multi-workspace channel permissions, can give them to Clint.

3. What actions can Channel Managers take on channels they are assigned?

A) Add, remove, and edit user roles
Rename or archive channels
Add and manage other Channel Managers
B) Convert channels from public to private
Rename or archive channels
Add and manage other Channel Managers
C) Convert channels from public to private
Restore a deleted channel
Access audit logs in Slack
D) Convert channels from public to private
Restore a deleted channel
Add and manage other Channel Managers

4. Which TWO statements are true about workflows? (Choose two.)

A) Workspace Owners and Admins can view all published workflows created by members of their workspaces.
B) It is currently possible for Org Owners and Admins to view all workflows created in an Enterprise Grid org.
C) It is not possible to create a custom workflow for your team in fewer than five clicks.
D) To see all workflows in a workspace, you need to be an Owner or Admin of that workspace.

5. GoodAdvertisements Inc works with several companies to support global advertising campaigns and are on a paid plan. They are preparing for a campaign launch that requires input from multiple companies.
GoodAdvertisements Inc wants the ability to coordinate effectively with the companies before and during their respective launch in a private channel, but it is not clear whether the companies use paid Slack plans.
The Admins at the company want to take security precautions before inviting any outside individuals into their Slack workspace.
What is the best way for the Admins to have the individuals from the outside companies join the Slack workspace and ensure the process scales for future launches with other companies?

A) Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Single-Channel Guests. Set expiry dates for the Single-Channel Guests.
B) Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Multi-Channel Guests. Set expiry dates for the Multi-Channel Guests.
C) Ask the outside companies to upgrade to the paid plan. Then, share the launch channel externally to the companies, and set a reminder to unshare the channel when the launch is complete.
D) Have the Admins individually send out Single-Channel Guest invitations.

Solutions: