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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 2: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 3: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 4: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 5: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 6: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 7: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 8: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 9: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
SAP Certified - SAP Field Service Management Sample Questions:
1. A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.
A) True
B) False
2. How does SAP ensure that customers retain crucial functionalities while transitioning to the cloud?
Choose the correct answer.
A) Implementing enhanced cybersecurity measures
B) Reducing customer support interactions
C) Using existing marketing strategies
D) Offering a hybrid model with SAP Cloud ERP Private
E) By offering free training sessions
3. Which statement is true regarding the planning widget?
Choose the correct answer.
A) An administrator can choose which policy is applied by the planning widget
B) A dispatcher can choose which policy is applied by the planning widget
C) The planning widget can handle only 1 activity at a time
D) The planning widget can handle only 1 technician at a time
4. The Field Service Management Cloud and mobile apps have no limitations in terms of overall database size (data and attachments) and the amounts of records in tables/DTOs.
Choose the correct answer.
A) True
B) False
5. What are some of the characteristics of assisted scheduling?
There are three correct answers.
A) The scope and parameters for assisted scheduling can be completely tailored to the use case
B) Assisted scheduling can work with custom optimization policies
C) The scope and parameters for assisted scheduling are largely pre-determined
D) Assisted scheduling is triggered by a scheduled business rule
E) Assisted scheduling is triggered by the user or by an API call
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B,C,E |








