Worried about the technical side? The PC test engine runs on Windows with a standard Java environment, and the online version needs nothing but a browser. ExamTorrent keeps setup simple so your energy goes into the 61 practice questions for the Avaya Aura® Contact Center Administration exam.
Avaya 3300 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Administration Exam 3300 |
| Exam Number: | 3300 |
| Related Certifications: | Avaya Certified Implementation Specialist Avaya Aura Contact Center |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Available Languages: | English |
| Recommended Training: | Avaya Learning |
| Exam Registration: | Pearson VUE Exam Registration Avaya Certification Portal |
| Sample Questions: |  |
| Exam Way: | Typically delivered via Pearson VUE testing centers or online proctored exam (availability may vary by region). |
| Pre Condition: | Recommended knowledge of Avaya Aura Contact Center and general contact center operations; prior Avaya certification is beneficial but not always mandatory. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 3300 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Issue resolution and escalation - System diagnostics |
| Call Routing and Flow Control | - Call flow design and management - Routing strategies and rules |
| System Administration | - Configuration and provisioning - User and role management |
| Reporting and Analytics | - Standard reports configuration - Performance monitoring and metrics |
| Contact Center Architecture | - Avaya Aura Contact Center components overview - System architecture and integrations |
Answers About the Avaya Aura® Contact Center Administration Practice Package
Many candidates combine practice questions with official training. Recommended options include:
This package includes 61 practice questions for the Avaya Aura® Contact Center Administration exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
Yes. The online test engine runs entirely in a web browser, which is why it works identically on Windows, Mac, Android, and iOS without any installation. If you can open a browser, you can practice — on a computer at home or a phone on the move.
You can register for the Avaya Aura® Contact Center Administration exam through the official channels:
The PC test engine installs on Windows and runs on a standard Java environment, which most computers already have or can add in minutes. Once installed, it simulates the real exam scenario with timed sessions, automatic scoring, and mistake tracking — a full practice lab on your own computer.
The Avaya Aura® Contact Center Administration practice questions are organized around the official exam objectives. Key topics include:
- Contact Center Architecture ()
- Call Routing and Flow Control ()
- Maintenance and Troubleshooting ()
Coverage follows the official syllabus, so your practice time always maps to exam content.
Recommended knowledge of Avaya Aura Contact Center and general contact center operations; prior Avaya certification is beneficial but not always mandatory.
You can confirm the current eligibility requirements on the official 3300 exam page before you register.
Avaya Aura® Contact Center Administration Sample Questions:
A customer with Avaya Aura Contact Center has created a script application. The customer would like to convert this script application into a flow application.
Which two statements regarding converting scripts are true? (Choose two.)
- A. The conversion of a script to a flow results in two scripts, the original script version and the new flow version.
- B. The conversion of the script to a flow results in only one APPLICATION, the flow version.
- C. The original script application must be In the Local View.
- D. The original script application must be In the Contact Center View.
Correct Answer: B,C 🗳️
A customer with Avaya Aura Contact Center uses an Event Handler to monitor for unsolicited events and failed responses.
Which two statements regarding the Event Handler are true? (Choose two.)
- A. The event handler monitors for the music failure.
- B. The event handler, if applied on o primary script, does not need to be re-applied on the secondary script.
- C. The event handler must be the first line on any script, vent handler can monitor for call abandons.
Correct Answer: A,B 🗳️
Which two commands can update the value of a call variable? (Choose two.)
- A. READVAR
- B. ASSIGN TO
- C. COLLECT DIGITS
- D. GIVE
- E. SEND REQUEST
Correct Answer: A,C 🗳️
A customer with Avaya Aura Contact Center needs to create a new Contact Center Supervisor who will also be an Administrative User.
Which field on the Supervisor Definition page must be completed to simultaneously create a supervisor and an Administrative User?
- A. Login ID
- B. Create CCT Agent
- C. User type
- D. CCMA Login Account Details
Correct Answer: D 🗳️
A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Sklllset Display to update in yellow when three or four calls are in queue, and red when five or more calls are in queue for the Customer Service Sklllset.
Which three areas of Contact Center Administration must be configured to accomplish this goal? (Choose three.)
- A. Assign Sklllset Threshold Class to Customer Service Skillset.
- B. Create a custom formula for Calls Waiting.
- C. Create a Sklllset Threshold Class, assign 3 to Level 1, and 5 to Level 2 for Calls Waiting.
- D. Open a Standard Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column,
- E. Create a custom Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column.
Correct Answer: A,C,E 🗳️
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