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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Defective Media Retention
B) Asset Tagging
C) Tracking and Recovery Services
D) Installation

2. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A) 92%
B) 58%
C) 32%
D) 18%

3. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs allow you to choose from various options that best suit your needs.
B) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
C) HP Care Packs give you predictability and greater control on TCO.
D) HP Care Packs expedite repairs to reduce downtime.

4. When do HP Care Pack Services need to be registered?

A) within 30 days after the expiration of the warranty
B) within 10 days after the purchase of the care pack
C) within 90 days after the purchase of the hardware
D) within 10 days after the purchase of the hardware

5. The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)

A) Asset Tagging HP Care Pack Service
B) PC Tracking and Recovery HP Care Pack Service
C) Travel HP Care Pack Service
D) Offsite HP Care Pack Service
E) Onsite HP Care Pack Service

Solutions: