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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Process and Implementation | 20% | - Quoting and registration procedures - Renewal and extension policies - Terms, conditions and eligibility rules |
| Customer Needs and Solution Matching | 25% | - Identifying customer business and IT challenges - TCO and ROI communication - Aligning ServiceOne to customer requirements |
| HP PPS ServiceOne Overview | 25% | - ServiceOne value proposition and benefits - Delta update changes from previous version - PPS portfolio positioning |
| Service Offerings and Coverage | 30% | - Warranty upgrades and extensions - Deployment and support services - Care Pack services and contractual services |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"
- A. Defective Media Retention
- B. Asset Tagging
- C. Tracking and Recovery Services
- D. Installation
Correct Answer: C 🗳️
According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?
- A. 92%
- B. 58%
- C. 32%
- D. 18%
Correct Answer: C 🗳️
How should you counter the following objection?
"The standard warranty is sufficient."
- A. HP Care Packs allow you to choose from various options that best suit your needs.
- B. With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
- C. HP Care Packs give you predictability and greater control on TCO.
- D. HP Care Packs expedite repairs to reduce downtime.
Correct Answer: D 🗳️
When do HP Care Pack Services need to be registered?
- A. within 30 days after the expiration of the warranty
- B. within 10 days after the purchase of the care pack
- C. within 90 days after the purchase of the hardware
- D. within 10 days after the purchase of the hardware
Correct Answer: B 🗳️
The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)
- A. Asset Tagging HP Care Pack Service
- B. PC Tracking and Recovery HP Care Pack Service
- C. Travel HP Care Pack Service
- D. Offsite HP Care Pack Service
- E. Onsite HP Care Pack Service
Correct Answer: D,E 🗳️
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