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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which is an activity of the 'problem management' practice?

A) Resolution of incidents in a time that meets customer expectations
B) Restoration of normal service operation as quickly as possible
C) Prioritization of problems based on the risk that they pose
D) Authorization of changes to resolve the cause of problems

2. Which type of service relationship typically focuses on support and efficiency through standardized services?

A) Cooperative relationship
B) Basic relationship
C) Partner relationship
D) Collaborative relationship

3. What is the purpose of the 'support' activity?

A) To design service architectures
B) To assist users and maintain service performance
C) To discover new business opportunities
D) To build solution components

4. Which dimension of product and service management is directly influenced by leadership commitment to psychological safety and continual learning?

A) Organizations and people
B) Information and technology
C) Partners and suppliers
D) Value streams and processes

5. Which activity has the primary responsibility for maintaining and monitoring digital products and supporting systems?

A) Support
B) Operate
C) Transition
D) Deliver

Solutions: