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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Availability Management-Aktivitäten werden als proaktiv und nicht als reaktiv eingestuft?
1. Überwachung der Systemverfügbarkeit
2. Designing Verfügbarkeit in eine vorgeschlagene Lösung

A) 1 nur
B) Keine der oben genannten
C) 2 nur
D) Beides

2. Welche der folgenden Aussagen ist korrekt?

A) Das Service Knowledge Management-System ist Teil des Konfigurationsmanagementsystems
B) Das Konfigurationsmanagementsystem ist Teil der bekannten Fehlerdatenbank
C) Das Konfigurationsverwaltungssystem ist Teil der Konfigurationsverwaltungsdatenbank
D) Das Konfigurationsmanagementsystem ist Teil des Service Knowledge Management-Systems

3. Ein Service Level Agreement ist?

A) Eine Vereinbarung zwischen dem Dienstanbieter und einer internen Organisation
B) Der Teil eines Vertrags, der die Verantwortlichkeiten jeder Partei festlegt
C) Eine Vereinbarung zwischen dem Dienstanbieter und seinem Kunden
D) Eine Vereinbarung zwischen einem Dienstleister und einem externen Lieferanten

4. Welche der folgenden Aussagen zur Meldung und Protokollierung von Vorfällen ist RICHTIG?

A) Vom technischen Personal gemeldete Vorfälle müssen ebenfalls als Probleme protokolliert werden
B) Vorfälle können von jedem gemeldet werden, der eine Störung oder potenzielle Störung des normalen Betriebs feststellt
C) Vorfälle können nur von Benutzern gemeldet werden
D) Alle Anrufe beim Service Desk müssen als Vorfälle protokolliert werden

5. Wer ist dafür verantwortlich, dass der Anforderungserfüllungsprozess gemäß dem vereinbarten und dokumentierten Prozess durchgeführt wird?

A) Der Service Desk Manager
B) Der Service Manager
C) Der Anforderungserfüllungsprozess-Manager
D) Der Besitzer des Anforderungserfüllungsprozesses

Solutions: