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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is NOT a valid objective of Request Fulfillment?

A) To update the Service Catalogue with services that may be requested through the Service Desk
B) To provide information to users about what services are available and how to request them
C) To provide a channel for users to request and receive standard services
D) To source and deliver the components of standard services that have been requested

2. Which role would you MOST expect to be involved in the management of Underpinning Contracts?

A) Process Manager
B) Supplier Manager
C) Service Catalogue Manager
D) IT Designer/Architect

3. Which of the following are responsibilities of a Service Level Manager?
1.Agreeing targets in Service Level Agreements
2.Designing the service so it can meet the targets
3.Ensuring all needed contracts and agreements are in place

A) All of the above
B) 1 and 3 only
C) 1 and 2 only
D) 2 and 3 only

4. Which of the following is the BEST definition of an Event?

A) An unplanned interruption to an IT service
B) Reducing or eliminating the cause of an Incident or Problem
C) Any detectable or discernable occurrence that has significance for the management of the IT infrastructure
D) The unknown cause of one or more Incidents

5. Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

A) Resources and Capabilities
B) Applications and Infrastructure
C) Utility and Warranty
D) Services and Infrastructure

Solutions: