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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?

A) HP Care Pack Central
B) HP Support Center
C) HP Sales Central
D) HP Channel Services Network

2. What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?

A) Defective Media Retention
B) HP Services offerings within the Deploy stage
C) HP base warranty
D) Offsite Repair

3. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) protect new hardware with different HP Services
B) extend with a standard or custom service contract
C) extend with Post-Warranty Care Pack
D) propose Accidental Damage Protection

4. In the Configure stage of the services lifecycle. What is the Image and Application Service? (Select two.)

A) the ability to include the customer logo during the booting process
B) the ability to load old BIOS versions on new devices
C) the ability to protect PCs with physical anti-theft tagging
D) the ability to modify, validate, and test customer-supplied images
E) the ability to build new PC images per customer specifications

Solutions: