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HP HP2-H65 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Selling and Positioning HP Services | 30% | - Quoting, pricing and contract basics - Matching services to customer requirements - Value proposition and differentiators of HP services |
| Industry Trends and Customer Requirements | 20% | - Identifying and analyzing customer business and technical needs - Current trends in personal systems and services |
| Technical and Operational Knowledge | 15% | - Service delivery models and support processes - Service level agreements and coverage terms |
| HP Personal Systems Services Offerings | 35% | - Warranty and support services portfolio - Installation, configuration and deployment services - Asset lifecycle and recovery services - Proactive and managed services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
- A. HP Care Pack Central
- B. HP Support Center
- C. HP Sales Central
- D. HP Channel Services Network
Correct Answer: B 🗳️
What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?
- A. Defective Media Retention
- B. HP Services offerings within the Deploy stage
- C. HP base warranty
- D. Offsite Repair
Correct Answer: A 🗳️
A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?
- A. protect new hardware with different HP Services
- B. extend with a standard or custom service contract
- C. extend with Post-Warranty Care Pack
- D. propose Accidental Damage Protection
Correct Answer: C 🗳️
In the Configure stage of the services lifecycle. What is the Image and Application Service? (Select two.)
- A. the ability to include the customer logo during the booting process
- B. the ability to load old BIOS versions on new devices
- C. the ability to protect PCs with physical anti-theft tagging
- D. the ability to modify, validate, and test customer-supplied images
- E. the ability to build new PC images per customer specifications
Correct Answer: D,E 🗳️
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