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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Lifecycle Services Portfolio | 30% | - Active Care and premium support offerings - Configuration and deployment services - Device lifecycle management phases - Hardware support and warranty extensions |
| Solution Design & Value Proposition | 25% | - Total cost of ownership benefits - Assessing customer IT environment - Matching services to customer needs - Sustainability and device extension value |
| Service Delivery & Operational Knowledge | 20% | - Service level agreements and governance - Deployment process overview - Monitoring and support capabilities |
| Advanced Sales & Consultative Selling Skills | 25% | - Positioning lifecycle services as solutions - Customer engagement strategies - Identifying business pain points |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)
- A. Provides reactive identification and resolution of hardware health issues
- B. Minimizes the partners' scale and reach to better focus on end-user support
- C. Limits support for employees in hybrid work environments
- D. Helps enhance your profits by increasing your margin when selling HP devices
- E. Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
Correct Answer: D,E 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
Which statements are true about HP Premium+ Support end user alerts? (Select three.)
- A. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
- B. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
- C. Only non-hybrid employees can receive end user alerts directly on their device.
- D. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
- E. End users cannot snooze the alerts.
Correct Answer: A,B,D 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
What are the three Priority Services Packages? (Select three.)
- A. Priority Management
- B. Priority Access Plus
- C. Priority Anytime Access
- D. Priority Access
Correct Answer: B,C,D 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
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