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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)

A) How do you deal with hardware support when employees are working remotely?
B) What does the company's roadmap for growth over the next ten years look like?
C) What percentage of your budget is allocated to new hardware acquisition?
D) Do you currently have a security strategy in place for your PCs and other devices?
E) How do you decide when to acquire or retire the company's personal systems?
F) How much employee productivity is lost to device downtime due to failure or damage?

2. Match the HP Deployment Service with the service it provides.

3. When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?

A) During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage
B) At the time designated in the customer's service level agreement for implementing the customer's request for changes
C) Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions
D) A minimum of six months before the existing Care Pack Services expire in order to complete the sales process

4. A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)

A) How necessary is it for you to minimize capital expenditures?
B) Would you consider a lease-to-own solution?
C) Do you require security features such as hardware or BIOS protection?
D) How distributed is your workforce?

Solutions: