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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Value and Business Outcomes | - Value proposition of lifecycle services - Customer challenges and pain points |
| HPE Lifecycle Services Overview | - Introduction to HPE PS Lifecycle Services - Service portfolio positioning |
| Sales Strategy and Positioning | - Selling methodology for services - Competitive differentiation |
| Lifecycle Engagement Model | - Consult and design phase - Deploy and implement phase - Manage and support phase - Optimize and retire phase |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)
- A. How do you deal with hardware support when employees are working remotely?
- B. What does the company's roadmap for growth over the next ten years look like?
- C. What percentage of your budget is allocated to new hardware acquisition?
- D. Do you currently have a security strategy in place for your PCs and other devices?
- E. How do you decide when to acquire or retire the company's personal systems?
- F. How much employee productivity is lost to device downtime due to failure or damage?
Correct Answer: A,F 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
Match the HP Deployment Service with the service it provides.
Correct Answer:
Explanation
The HP Deployment Service component that matches the service it provides are as follows:
A) Installation with User Settings: Offerings include unpacking, data migration, and connection of peripherals to devices1.
B) HP Logistics Services: PCs are delivered to the door or dock with or without an appointment2.
C) Office Installation Service: HP professionals migrate data from existing devices to new PCs3.
1: HP Installation Services | HP Official Site 2: HP Logistics Services | HP Official Site 3: HP Office Installation Service | HP Official Site
When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?
- A. During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage
- B. At the time designated in the customer's service level agreement for implementing the customer's request for changes
- C. Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions
- D. A minimum of six months before the existing Care Pack Services expire in order to complete the sales process
Correct Answer: D 🗳️
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A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
- A. How necessary is it for you to minimize capital expenditures?
- B. Would you consider a lease-to-own solution?
- C. Do you require security features such as hardware or BIOS protection?
- D. How distributed is your workforce?
Correct Answer: C,D 🗳️
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